Client Support Agreement(CSA)
An Accolade Client Support Agreement (CSA) entitles you to the following benefits:
- Level 1 Telephone Support
- Version & Service Pack Management
- Support Issues Reporting
- Account Management
- Product information
- Discounts
- Priority Service
- Newsletter
- After Hours Consulting
- Specialist Services
- No Call out Fees
Available as either a simple monthly direct debit, or as a yearly amount, payable via direct debit or cheque, a Client Support Agreement is your insurance policy against the unforseen!
Most problems encountered by Accolade’s customers are resolved with a phone call or email to the help desk. Should the problem not be resolved by the help desk personnel then as the holder of a valid Client Support Agreement we will arrange a consultant with practical experience, training and qualifications to come onsite to provide service. The rate charged for the consultant will be discounted and our standard call out fee would be waived.
Your request will be prioritised above problems from customers without a valid Client Support Agreement ensuring the quickest resolution.
For more detailed information on Client Support Agreements, go to the Support Section of our website. Consultants
Accolade consultants provide installation, support and training for all Heat products. Consultants can provide support by phone, by remote access to your system or on site. HelpDesk
Accolade offers telephonic support to Heat customers on a CSA support plan. Accolade’s helpdesk is available from 9:00-5:30 Monday to Friday.
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