Service and Technical Support (Help Desk) Solutions

The call centre is one of the frontlines your business.  It is as important as professional sales behaviour when considering your overall customer relationship management strategy. Effective service and efficient service recovery can often mean the difference between retaining and losing a customer. 

At Accolade, we live this concept daily. We understand that the quality of information that your operators draw upon and their ability to answer customer queries quickly and easily are critical to your business relationships.

Our service and technical support solutions are used throughout the metropolitan area by a variety of:

• call centres
• consumer help lines
• customer-focused technical support operations
• IT support services

To help us achieve the right outcome for each customer Accolade works with one of the world’s leading help desk software packages, the Heat Service Management Solution from Front Range. 

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