Knowledge Management
With HEAT Plus Knowledge, you find the information you need, exactly when you need it, regardless of format or structure. HEAT Plus Knowledge organises real-time information and allows you and your customers to search against multiple content repositories. HEAT Plus Knowledge easily provides consistent information that allows you to reduce training time and costs, and provide quicker call resolution.
Self Service
Reduce call volume and ease the pressure on your technicians and your budget with HEAT Self Service. Self service allows your employees and customers to access the problem-solving capabilities of your knowledge base from any Web browser 24 hours a day, seven days a week.
Combined with an intuitive interface, HEAT Self Service lets your customers and employees resolve issues expeditiously at a lower cost per transaction.
Asset Management
Designed to reduce the complexity of asset management, HEAT Asset Tracker quickly and accurately captures software, and hardware-related information from a variety of platforms. HEAT Asset Tracker helps you comply with your software agreements and avoid the risk of over, or under licensing. With Heat Asset Tracker, you can manage the asset life cycle from acquisition through changes and retirement, allowing you to control your IT budget and increase operational efficiency. Anywhere Access
Thin client computing-iHEAT allows you to access the full functionality of HEAT via the Web. You can consolidate your applications on a server and your employees and customers can effortlessly and cost-effectively access your HEAT applications from any location. Web Access
Access the power of HEAT anytime, anywhere, from any computer with internet access, including a Macintosh. HEAT WebCentre, built on Microsoft .NET technology, provides agents and managers with immediate remote access to the most commonly used features of HEAT.
Remote Support
Heat Plus Remote Support Suite allows you to support your customers more quickly and easily with a more efficient IT support environment. HEAT Plus Remote Support Suite provides SSL-encrypted sessions to protect remote support activities , and it includes a remote incident resolution suite with remote control, real-time system information, chat, file transfer, and remote execute and reboot. 
Inaport for Heat Inaport for HEAT helps companies link and integrate data across their entire business, regardless of its format and source.
Inaport for Heat Demo... Inaport for Heat Brochure...
Online Tutorials
The InaPlex online tutorials guide new Inaport users through the installation and implementation process. New users will gain an understanding of the sequence of each process and the location of Inaport functions.
- Install Inaport 2 mins
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