Client Support Agreement(CSA)
An Accolade Client Support Agreement (CSA) entitles you to the following benefits: - Level 1 Telephone Support
- Version & Service Pack Management
- Support Issues Reporting
- Account Management
- Product information
- Discounts
- Priority Service
- Newsletter
- After Hours Consulting
- Specialist Services
- No Call out Fees
Available as either a simple monthly direct debit, or as a yearly amount, payable via direct debit or cheque, a Client Support Agreement is your insurance policy against the unforseen! Most problems encountered by Accolade’s customers are resolved with a phone call or email to the help desk. Should the problem not be resolved by the help desk personnel then as the holder of a valid Client Support Agreement we will arrange a consultant with practical experience, training and qualifications to come onsite to provide service. The rate charged for the consultant will be discounted and our standard call out fee would be waived. Your request will be prioritised above problems from customers without a valid Client Support Agreement ensuring the quickest resolution. For more detailed information on Client Support Agreements, go to the Support Section of our website. Consultants Accolade have extensive experience in reporting for the GoldMine system and can provide the following services depending on the customers requirements: - Customisation of the in-built GoldMine reports
- Creation and customisation of Crystal reports
- Creation of Excel PivotTables for Management Information
Our consulting services include business analysis, customisation of the GoldMine system, creation of Automated processes and the integration with accounting and operational systems. Accolade also provides SQL development i.e. views, stored procedures and triggers. Accolade consultants provide installation, support and training for all GoldMine products. Consultants can provide support by phone, by remote access to your system or on site. HelpDesk Accolade offers telephonic support to GoldMine customers on a CSA support plan. Accolade’s helpdesk is available from 9:00-5:30 Monday to Friday. Helpful Links  Castell Computers - The most helpful GoldMine Blog on the web.
Click here for the online GoldMine forum or Click here for the blog.
Note: this is an American based blog site, there are many issues relating to GoldMine and other applications that may not apply to Australian based software. Please be sure to contact an Accolade Group GoldMine consultant before you make any changes to your system
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